Simplified services
Align your people, processes and assets towards one goal – achieving business excellence.
Handle the full lifecycle of service calls end-to-end by using Pronto Xi Service, Pronto Xi Mobile Service and Pronto Xi Service Connect.
Enable customers to raise service calls by using Pronto Xi Service Connect. Through this user-friendly web portal, your customers can track status and the accompanying conversations in real time – obtaining information on-demand.
Minimise your customers’ waiting times by keeping track of high priority service issues, customer service history, warranties and monitor time critical customer SLAs. Pronto Xi Service is the central place where service calls get managed in the back-office — from contracts to call allocation and invoicing to reporting, so that you can focus on providing exceptional care for your clients.
When your service engineers are on the field, Pronto Xi Mobile Service equips them with the most relevant functions to complete a predictive or reactive work as well as invoice customers and complete payment transaction on the site.
Pronto Xi Resource Management is a core functionality that enables you to plan your human and non-human resources. It comes with a thorough work roster and employee award system that allows you to optimise resource utilisation. Complete the end-to-end process with the allocation of appropriate awards and allowances with information flowing smoothly into Pronto Xi Payroll. You can schedule resources, teams and equipment with the Pronto Xi Resource Scheduler. An intuitive web application, it is an effective visual way to get an overview of your resource allocation and enables quick rescheduling in response to ever-changing daily operational needs.
If you are undertaking projects type work that needs granular task tracking, Pronto Xi Project makes it easy for you to track a project at a task level from quotation through to completion. Cost breakdowns and direct integration with Pronto Xi Resource Management module enables your projects to stay within allocated budget.
With Pronto Xi Maintenance, planning and control of the plant maintenance activities can be maximised. As a result, breakdowns and service costs can be reduced as your equipment is always in top shape.
Pronto Xi Rental lets you keep track of rental products, including current rental status, traceable contracts, service and rental history, and asset depreciation, with a fully integrated system.